Conditions of Sale:

  •  This order contains only the material terms and conditions of the
    agreement between the parties but must be read together with the terms
    and conditions on the Pro-Max’s website https://promaxsecuritybarriers.co.za/.
    There are no other undertakings, representations or agreements other than
    as contained on this order read together with the website terms and
    conditions.
  • This agreement will be taken as accepted once any form of payment is
    made towards a quote we have sent.

Payment and Installation:

  • The Customer will pay Pro-Max the value of the order upon acceptance.
    Production will only begin when payment is provided to Pro-Max by the
    client.
  • Should the Customer cause delay then the Customer shall forfeit the
    payment if the product is not installed/collected/received within 4 months
    after the payment has been made.
  • The expected date of installation is an estimate only, calculated from
    date of receipt of proof of payment and accepted quotation documents.
    Time shall not be of the essence in delivery.
  • The onus lies with the Customer to prove that payment has been made.
    Please use ORDER NUMBER as reference.
  • It is the Customer’s responsibility to sign in acceptance of the product or
    appoint a duly authorized person to accept the product on their behalf.
  • The product will remain property of Pro-Max until full payment
    has cleared in the Pro-Max account.
  • Pro-Max reserves the right to change or modify the design of the
    product without notice.
  • All other costs not included in the purchase price such as customs,
    duties and taxes payable in the country to which the products are
    consigned to, shall be for the Customer accounts.
  • The Signatory will be held personally liable together with the Customer.
  • Cancellation of the order will carry a 20% handling fee provided the
    product has not been manufactured.
  • Any refund must be approved and will be paid out within 6-8 weeks of
    receiving all the relevant documentation from the customer.
  • As soon as payment has been made, this serves as confirmation that the
    client has accepted the order as well as the Standard Terms and
    Conditions of Purchase.
  • Full payment must be made before installation takes place. If payment is
    not made, Pro-Max reserves the right to ask for the full payment excluding
    all discounts.
  • Once a quotation has been accepted and the manufacturing process has
    begun. No refunds will then be given to the client if they choose to cancel
    the order.

Products, Warranties and Maintenance:

  • All of the above guarantees are subject to adequate, regular cleaning,
    servicing and maintenance by customer, but fair wear and tear is excluded.
    The Customer acknowledges that products are steel, do naturally rust if
    not maintained and if damaged this accelerates such rust and the
    Customer will not be covered by such guarantee.
  • Products within 5km of any body of water, sea, river, vlei, wetland or the
    like shall be serviced and washed by the Customer at least twice every
    month.
  • Products further than 5km from any body of water, sea, river, vlei,
    wetlands or the like shall be serviced and washed by the Customer at least
    once a month.
  • Notwithstanding anything herein contained the Customer shall only have
    one claim per product. Post installation damages and consequent rust is
    excluded from the guarantee.
  • The Products shall be maintained regularly and be free of any damage.
    This will be inspected by the supplier on site and the discretion of the
    supplier to evoke the guarantee based on this inspection.
  • Electronics, motors and remote controllers have a guarantee of 6 months
    from commissioning date, excluding damage done by power surges (e.g.:
    interrupted power supply, lightning strike etc.)
  • Pro-Max reserves the right to refuse repair or replacement if the product
    is not regularly cleaned and maintained.

Buy-Back™ Guarantee Terms:

  • Only the product that has been breached will be covered and any other
    damaged product will be repaired at the customer’s expense; if so
    instructed.
  • Only a fully paid-up product is covered by any guarantee.
  • The product must have been purchased after 1 July 2008.
  • Modifications by the Customer to the standard product range (unless
    pre-approved in writing by Pro-Max) will render any guarantee void.
  • The guarantee does not waive any of Pro-Max’s rights under the Sales
    Agreement.
  • The product must have been installed by a Pro-Max approved installer or
    a Pro-Max Franchisee or Agent.
  • In the unlikely event of a breach through a Pro-Max product, the incident
    must be reported to Pro-Max and the SAPS and a case number obtained
    (within 24 hours).
  • The Buy-Back™ guarantee does not apply to the following Products:
    • Pro-Max MXA
    • Pro-Max Classic and Ultra Swing Gates
    • Pro-Max- Louvre
    • Pro-Max-View
    • Pro-Max-Fence

Indemnity:

  • Pro-Max will not be liable for any damage suffered (including but not
    limited to), water pipes, electrical wiring, tiles, plaster, cornices, or any
    similar damage caused during the installation of products.
  • It is the Customer’s obligation to point out any electrical, plumbing or
    water hazards at the time of installation. Failure to do so is done at the
    Customers risk.
  • The client has been made aware that provision must be made in
    protected areas for a suitable fire escape.

The following products have the relevant applicable
guarantees:

Ultra Range

  • This product range carries a 5-year product Guarantee. (Locks and
    moving components)
  • This range carries the 10-year Buy-Back™ Guarantee.
  • The guarantee is subject to maintenance and service, please see Clause
    1 (Under Products, Warranties And Maintenance)
  • This range carries a 3 year corrosion resistant Guarantee provided it is
    installed on the inside.
  • Products within 5km of any body of water, sea, river, vlei, wetland or the
    like shall be serviced and washed by the Customer at least twice every
    month. This Product carries a 3 year corrosion resistant guarantee if
    installed on the inside and will carry a 1-year corrosion resistance
    guarantee if installed on the outside, subject to inspection.

Classic Range

  • This product range carries a 3-year product Guarantee (Locks and
    moving components)
  • This range carries the 10-year Buy-Back™ Guarantee provided that the
    product has been an interior fit.
  • The guarantee is subject to maintenance and service, please see Clause
    1 (Under Products, Warranties And Maintenance)
  • This range carries a 3 year corrosion resistant Guarantee provided it is
    installed on the inside.
  • Products within 5km of any body of water, sea, river, vlei, wetland or the
    like shall be serviced and washed by the Customer at least twice every
    month. This Product carries a 3 year corrosion resistance guarantee if
    installed on the inside and will carry a 1-year corrosion resistance
    guarantee if installed on the outside, subject to inspection.

MXA Range

  • This product range carries a 1-year product Guarantee (Locks and
    moving components)
  • This range is not covered by the Buy-Back™ Guarantee.
  • The guarantee is subject to maintenance and service, please see Clause
    1 (Under Products, Warranties And Maintenance)
  • This range carries a 1-year corrosion resistant Guarantee provided it is
    installed on the inside.
  • Products within 5km of any body of water, sea, river, vlei, wetland or the
    like shall be serviced and washed by the Customer at least twice every
    month. This Product carries a 1 year corrosion resistance guarantee if
    installed on the inside and will carry a 6 month corrosion resistance
    guarantee if installed on the outside, subject to inspection.

Pro-Max-View

  • This product range carries a 1 year UV Protected Guarantee provided
    that no chemical is used
  • This product should only be cleaned with water
  • The guarantee is subject to maintenance and service, please see Clause
    1 (Under Products, Warranties And Maintenance)
  • This range is not covered by the Buy-Back™ Guarantee

Swing Gates – Ultra and Classic

  • This product range carries a 1-year product Guarantee (Locks and
    moving components)
  • This range is not guaranteed against corrosion
  • This range is not covered by the Buy-Back™ Guarantee
  • The guarantee is subject to maintenance and service, please see Clause
    1 (Under Products, Warranties And Maintenance)

The guarantee outlined above is subject to:

  • The Product having been installed, altered and repaired only by an
    installer duly authorized by Pro-Max
  • The Product having been at all times used for the purpose for which it
    was designed;
  • The Product having been cared for and maintained strictly in accordance
    with the suggested care and maintenance instructions provided and can
    be seen on the Pro-Max Website https://promaxsecuritybarriers.co.za/
  • There having been no damage, deterioration or malfunction from any
    alteration, modification, improper or unreasonable use or maintenance
    misuse, abuse, accident, neglect, and /or fire.
  • The guarantee excludes any and all deterioration or damage due to fair
    wear and tear of the Product including corrosion due to proximity to
    coastal conditions (detailed information available here) as well as damage
    due to forced entry. The product is not guaranteed to stop forced entry; it
    is designed as a security barrier.

Roller Shutters

  • This product comes with a 12 month mechanical guarantee (Moving
    Components)
  • Any back up power come with a 6 month guarantee
  • Batteries are not guaranteed
  • Electronics , Motors, Remotes and Controllers are guaranteed for 6
    months from commissioning date. This guarantee does not include any
    damages done by power surges (e.g. Interrupted power supply, lightning
    strike etc.)
  • This range carries a 1 year corrosion guarantee
  • The guarantee is subject to maintenance and service, please see Clause
    1 (Under Products, Warranties And Maintenance)

Pro-Max-Fence

  • This product range carries a 5 year corrosion warranty on fencing panels
  • Posts, Swing Gates, and Sliding Gates carry a 1 year corrosion warranty
  • This range is not covered by the Buy-Back™ Guarantee

Pro-Max-Louvre Interior Fittings

  • 10 Year on Materials
  • 5 Year Moving components (Locks, Sliding Gears)
  • 5 Years on Steel Components (Only from 2kms from Shoreline)
  • 3 Years on Steel Components (50m – 2kms from Shoreline)

Exterior Fittings

  • 5 Year on Materials (50m – 5kms from Shoreline)
  • 10 Years on Materials (5kms+ from Shoreline)
  • 5 Year Moving components (Locks, Sliding Gears)
  • 5 Years on Steel Components (Only from 2kms from Shoreline)
  • 3 Years on Steel Components (50m – 15kms from Shoreline)

Contact us

How can you we help you?

  • Free assessment to establish your property’s security needs.
  • Free Professional advice given with no obligation.
  • Learn more about our physical security solutions.
  • Free Competitive quotes provided on request.